For example, if you purchase 4 (four) cans of Big Save canned beans, you will still only receive R1,000 for that product. Cover for specified items applies once during a 35-day cycle.

For example, if you purchase 4 (four) cans of Big Save canned beans, you will still only receive R1,000 for that product. Cover for specified items applies once during a 35-day cycle.

Cover in respect of the Policyholder will terminate at the earliest of the following events: 

• The Policyholder reaches the Cover Termination Age. 
• The Policyholder ceasing to renew their policy. A Policyholder should renew their policy by purchasing the specified products at the end of their 35-day cover period and providing proof of purchase for the new policy. 
• The death of the principal member. 
• The termination of the scheme. 

To be covered under this scheme, a Policyholder must be a permanent resident of the Republic of South Africa. Cover under this shall terminate if the Policyholder resides outside of the Republic of South Africa for a continuous period exceeding 3 (three) months.

No insurance cover or Benefits will be granted or paid for an Insured Event related to a Policyholder if it:

• results directly or indirectly from, or which is attributable to, attempted suicide or suicide in respect of the Policyholder;
• results directly or indirectly from consequence of active participation in war, invasion, acts of foreign enemies, hostilities, warlike operations (whether declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power; or
• involves a Policyholder who resides in a Foreign Country.

A Policyholder cannot add his/her spouse, children, or wider family to the Big Save Funeral Cover.

Your nominated beneficiary must be a permanent resident of the Republic of South Africa. Benefits will not be paid to the beneficiary for a Policyholder who is not a permanent resident or who resides for a continuous period exceeding 3 (three) months in another country outside of the Republic of South Africa.

There are no refunds available, as Big Save has already paid the premium on your behalf. 

Cover for those items will fall away if they are returned.

There is a 12-month claim notification period. Claims will need to be submitted within 12 months of the deceased’s date of death.

We understand that claiming for a benefit can be stressful during an emotional time. You can submit your claim along with all the required documents to [email protected]. Alternatively, simply call us on 0861 235 433 to begin the claims process.

Once Sanlam receives your claim and all the supporting documentation, the processing of the claim will commence.

• Please ensure that you have provided us with your latest contact details so that we can keep in touch with you during the claim process.
• We aim to pay out funeral claims within 48 hours of receiving all your documents.

Submit your claim with all the required documents to [email protected]

To submit a valid claim, please ensure that:

• You are either a Policyholder or a listed beneficiary on the main Policyholder’s funeral policy.

To avoid any delays in assessing your claim, we will require the following documents:

• A completed official claim form as prescribed by Sanlam from time to time;
• An official or certified copy of the original death certificate of the Policyholder/claimant or the deceased issued by the Department of Home Affairs;
• Certified ID copies of the deceased and claimant. Where the new ID card is used, certified copies of both sides of the card are required. In the case of 3^rd (third) party payments, a certified copy of the 3^rd (third) party’s identity document and a discharge form is required;
• A completed BI-1663 Notification;
• A completed BI-1680 Death Report;
• A police/accident report if death was due to unnatural causes;
• Proof of bank account into which the claim will be paid (bank statement stamped by the bank and not older than 3 (three) months);
• Written authorisation from the nominated beneficiary if the claimant is a different person or entity from the nominated beneficiary to receive the claimed amount; and
• Any additional documents that Sanlam, in its sole discretion, deems necessary.

If you still have questions, email us at [email protected]